Multilingual chatbot “talkappi” – now available at Osaka Tokyu REI Hotel

ActiValues, Inc. (Tokyo, CEO: Chen Shi), a company that develops multilingual communication tools, has introduced AI chatbot “talkappi” that is available in five languages at Osaka Tokyu REI Hotel.

talkappi, launched in December 2017, is a chatbot that auto-responds to inquiries or supports marketing. It is very user-friendly as guests can access to the chatbot through smartphone apps such as LINE. In addition to web browser, talkappi is accessible through LINE, Facebook Messenger, WeChat that many Japanese and overseas visitors use. With this system, users can keep connection with their guests before and after their visit. It is available in Japanese, English, Chinese (simplified/traditional), and Korean. The chatbot is already introduced in Hotel Village, Grand Nikko Tokyo Daiba, Okinawa Tourist Service Inc., Kusatsu Onsen Tourism Association, and Kochi City, and it has received a good review for auto-response.



■Tokyu Hotels Co., Ltd.
Establishment: January 2001
Address: Goto Ikueikai Bldg. 3F, 1-10-7 Dogenzaka, Shibuya-ku, Tokyo 150-0043
President: Akihito Kobayashi
Business: Hotel management and commissioned hotel management

■Osaka Tokyu REI Hotel
Establishment: September 1978
Address: 2-1, Doyama-cho, Kita-ku, Osaka-shi, Osaka 530-0027
TEL: 06-6315-0109
No. of rooms: 402 / Restaurant: 1 / Meeting & event hall: 2

■For the future
ActiValues will contribute to vitalization of local communities through promoting Japan tourism to overseas with communities, accommodation facilities, and holiday resorts by offering them multilingual communication tools.
By spreading talkappi, they will offer overseas visitors convenient and safe travel experiences in Japan.

■About ActiValues, Inc.
CEO: Chen Shi
Capital fund: 36,500,000 JPY (Incl. capital reserve)
Address: Yoyogi ANNEX, 1-30-14 Yoyogi, Shibuya-ku, Tokyo
1. Offering multilingual communication solutions
2. Developing and operating apps and online services
3. Supporting utilizing AI technology


Regarding this article, please contact: